Verizon Fee: Mobile Network Operator Scraps Convenience Fee After Customer Uproar
Well, isn't that convenient! After public outcry, Verizon has decided that it will not instate a $2 "convenience fee" for customers paying monthly bills with a credit or debit card via the Internet or telephone.
A press release on the Verizon website announced the carrier's change of heart and credited "customer feedback about the plan" for its decision:
Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week.
The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.
It's a quick turnaround for Verizon, which just announced the $2 "convenience fee" on its website on December 29; within 24 hours, online petitions had begun to circulate, commenters condemning Verizon's corporate greed had made their voice heard on websites and message boards across the Internet, and even the FCC announced plans to investigate the charge. A day after introducing the so-called convenience fee, Verizon caved to public and governmental pressure and scrapped the charge.
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